Newport Dental & Orthodontics - Pasadena, CA Claim this business

P Ton Google

3 months ago

Tldr: They tried to charge us more for what insurance had already covered. Scheduled as a first time patient for routine checkup and cleaning, covered by my insurance. Had to come back another day because the hygienist wasn't there that day?? Sure, fine. Then started getting bills in the mail... Contacted insurance, told us we should owe nothing and insurance actually covered 100%. Called Newport dental about it and THEN they said they would clear our balance? After 4 months of getting bills saying we need to pay them? The bill for one person wasn't even itemized, and were never actually told what it was for even when we called. Anyway. Call your insurance to see if you actually owe anything, because they might bill you anyway when you owe nothing.

raquelon Google

8 months ago

unprofessional dentist office. all documents are paper, upon enterance there are unprofessional ladies at the front that just yell “do you have an appointment” no welcome no hello. they also have ghetto music playing like if they are home. when they took me in to the back to do my x-rays the lady did not know what she was doing, she took like 20 minutes doing my x-rays. then that sat me down and the dentist came inc he looked so unprofessional and tired. he just reviewed my teeth and went over what i wanted, then he left and had the office manager maria come in and say that i have tooth bone missing and they need to do a deep cleaning. when i asked how does that happen she said she doesn’t know? like hello you work at the dentist why are you even the one telling me you’re not the doctor. they were charging me like 1370.00 for the work i wanted. i asked for a copy of the estimate and will be going to another location. i am young and take care of my teeth very well. this location is a scam they just do procedures to get money. make sure you get second advice for whatever they recommend because please tell me how a deep cleaning will fix the bone loss??? so dumb. never coming here again. i switched my insurance so fast

Nancy Venturolion Google

7 months ago

My experience with this place was not positive the last time. I was scheduled to do by the front staff (Ramon especially) to go for my “six month deep cleaning and general check up” and when I got there after having done the r-rays I was told that I was not going to be seen by the dentist (he didn’t even bother to come and chat at least) because it has not been six months and that I needed to come back thus, being an entire waste of my time. When I told Ramon about him making making the mistake very kindly, he did not take any accountability and tried to deviate from the conversation, very unprofessional overall. I will not be returning by the lack of care of this place.

John Foxon Google

6 months ago

The staff here is professional and all personally nice. They have had comprehensive services for what I needed, like a periodontist, so I didn't have to go somewhere else. I have confidence in their recommendations. It's so hard to find a dentist you like and trust. I tried three other places in Pasadena before I found this one based on a friend's recommendation, and have now been coming for at least a couple of years

Maga Vardon Google

5 months ago

This was one of the worst dental experiences I’ve had. The office manager/biller, Maria D. Casilas, was extremely unprofessional and had a very dismissive attitude. There was little to no customer service, and I felt pressured rather than cared for as a patient. I went in requesting a simple tooth extraction due to pain. I was told the extraction would not be done unless I paid about $700 for a bone graft. While a bone graft may be recommended in some cases, it is not always medically necessary and should never be forced on a patient. Treatment decisions should be discussed between the dentist and the patient — not used as a condition for care. I made it clear that I only wanted the tooth extracted and could not afford additional procedures. Despite this, I was denied service. No patient should be refused basic pain relief because they decline optional treatments. It was also concerning that the office manager appeared to be making decisions on behalf of the dentist, Dr. Choi, rather than allowing the doctor to directly discuss options and recommendations with me. Overall, this experience felt unethical and financially coercive. I would strongly caution others to ask detailed questions and be very careful before agreeing to treatment here.